How it works

From first enquiry to a property that runs without you

Nothing is committed until the scope and fee are agreed in writing. The assessment costs you nothing.

How we host your property

Five steps, start to payout

This is the whole operation. Watch it run, or click any step.

Step two, in detail

What the property assessment actually covers

This is the part that decides whether working together makes sense. It is free, and it is not a sales call with a form at the end.

We will tell you if the answer is no. A property in a building that prohibits short-term rentals, or in a market where we cannot get a cleaner reliably, is not something we will take on and then quietly underperform.

Whether the property can be let short-term where it is - municipal rules, provincial requirements and any condominium or strata restrictions
What the property realistically suits: guest type, group size, length of stay
What needs doing before it is ready to let, including work we do not do ourselves
How the existing listing is performing and what we would change first
What we would manage, what stays with you, and what it would cost
Whether we think short-term letting is the right use for the property at all

Before anything starts

What gets agreed in writing

Most disappointment in this industry comes from a vague scope rather than from bad work. So we write it down.

Scope: Exactly which services we deliver, and what sits outside the arrangement.
Fees: How we are paid, what it covers, and what is billed separately as a property cost.
Response standards: What we commit to on guest response times, and during which hours.
Spending thresholds: What we can authorise without asking, and what always comes to you first.
Reporting: What you receive, how often, and what it shows.
Ending it: Notice period, and what happens to the listing and future bookings when the arrangement ends.

Once we are running

What ongoing management looks like

Day to day, most of the work is invisible to you, which is the point. Guests are answered, turnovers are scheduled and checked, supplies are restocked, and problems are handled before they reach you.

What you see is the reporting: what happened at the property, what it cost, what the reviews said, and what we think is worth changing. Plus a direct line to us whenever you want one.

Bigger decisions - a repair above your threshold, a change in pricing strategy, a problem guest - come to you with the context and our recommendation, not as a question with no background.

An owner dashboard is on our roadmap. Until it exists and is genuinely useful, reporting is written and direct rather than a login that shows you very little.

What stays yours

The property, obviously - we manage, we do not lease
Owner stays: block your own dates whenever you want
The final say on major spending
Under co-hosting, the listing itself and host-of-record status
Legal responsibility for licensing, tax and insurance, which cannot be delegated

Not sure which arrangement fits? The difference between co-hosting and full management is worth two minutes of reading.

Getting started

Questions about starting out

Read all FAQs

What is Airbnb co-hosting?

Someone else runs the day-to-day while you stay the owner and host of record. The listing stays in your account and you keep the final say on pricing and house rules. We take the work: guest messaging, check-ins, cleaning schedules and maintenance.

How do I get started with Viora Hosting?

Submit your property details through the Become a Host form. We review the property, the market and the local rules, then come back to you with an assessment: what we would manage, what we would change, what it would cost, and whether we think short-term letting is the right use for the property at all. There is no obligation at that stage.

Do I need to have an Airbnb listing already?

No. We work with owners who already have an active listing and with owners starting from an empty property. If you are starting from scratch we will tell you honestly what the property needs before it is ready to let, which sometimes includes work we do not do ourselves.

Can you manage my existing Airbnb property?

Yes, and that is how most owners come to us. We take over an established listing without resetting its reviews or ranking, and agree any changes with you first.

Which Canadian locations do you serve?

They are listed on the Service Areas page. A market only works if we have reliable cleaning and maintenance capacity there, so we would rather say no than run a property badly. Outside the list? Ask anyway.

Next step

Step one takes about five minutes

Tell us about the property. We will do the rest of the work before we come back to you.

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