Service
Consistent guest messaging, from first enquiry to the review after checkout.
Guest communication is the part of hosting that never fits around a normal life. Enquiries arrive while you are at work, arrival questions arrive while you are asleep, and the response time you manage over a month is visible on your listing.
It is also where most bad reviews are actually decided. A genuine problem handled quickly and openly rarely becomes a one-star review. The same problem met with silence usually does.
We take over the messaging with a defined tone, defined escalation rules and a defined standard for how quickly a guest hears back.
What is included
Scope is agreed in writing before anything starts, including what sits outside it.
Answering pre-booking questions and screening requests against the rules you have set for the property.
Directions, parking, access, Wi-Fi and the local detail guests always ask for, sent before they need to ask.
A real response when something is not working, and coordination of whoever needs to attend.
Checkout instructions, damage or issue reporting, and a follow-up that gives good guests a reason to leave a review.
Writing guest reviews and responding to the reviews left for your property, including the critical ones.
Clear agreement on what we settle, what we spend and what comes straight to you.
Properties
The kind of properties this service is built for.
Kitchener, Waterloo Region, Ontario
A three-level townhome in a quiet, family-friendly Kitchener neighbourhood, with free parking, a dedicated workspace and self check-in. Sleeps four.
Waterloo, Waterloo Region, Ontario
A pet-friendly three-bedroom house minutes from the University of Waterloo and WLU, with two living areas, a fenced backyard and driveway parking. Sleeps six.
Questions
Reviews
We publish reviews only once we can point to where they came from - a guest who stayed, an Airbnb review page, or another platform we can link to. Rather than fill this space with testimonials you have no way of checking, we would rather leave it empty until there is something real to put here.
If you have stayed at a property we manage, or worked with us as an owner, we would genuinely like to hear how it went.
Related
We run the day-to-day. You keep ownership, pricing and the listing.
Learn moreListing, guests, pricing, cleaning, maintenance and reporting. One point of contact.
Learn morePresentation, structure and positioning, so the right guests find you and book.
Learn moreNext step
Send your property details. We come back with the plan and the cost.